Client Satisfaction Survey

Your feedback helps us serve you better

Thank you for taking the time to complete this survey. At Energy Smart Nigeria, we are committed to providing exceptional fleet fueling solutions that help your business reduce costs, improve efficiency, and maintain complete control over your fuel expenditure.

This survey will take approximately 5-7 minutes to complete. Your honest feedback on our fuel card services, customer support, billing transparency, and overall experience is invaluable in helping us identify areas for improvement.

Your responses are confidential and will only be used to improve our services.

Section 1: Your Information

Company Name *

Your Name *

Email Address *

Section 2: Service Quality Ratings

Please rate the following aspects of our service from 1 (Poor) to 5 (Excellent)

	1 Poor	2	3	4	5 Excellent
Overall Satisfaction	1	2	3	4	5
Ease of Use	1	2	3	4	5
Cost Effectiveness	1	2	3	4	5
Met Expectations	1	2	3	4	5

Section 3: Customer Support

	1 Poor	2	3	4	5 Excellent
Response Time	1	2	3	4	5
Staff Helpfulness	1	2	3	4	5

Have you contacted our support team in the last 3 months?

Yes

Please describe your experience:

Section 4: Billing & Reporting

	1 Poor	2	3	4	5 Excellent
Billing Transparency	1	2	3	4	5
Dashboard Usefulness	1	2	3	4	5

Do you have access to all the reports you need?

Yes

What reports would you like to see?

Section 5: Service Delivery

	1 Poor	2	3	4	5 Excellent
Station Coverage	1	2	3	4	5
Card Reliability	1	2	3	4	5

Have you experienced any card decline issues?

Yes

How often does this happen?

Section 6: Value & Renewal

	1 Poor	2	3	4	5 Excellent
Value for Money	1	2	3	4	5
Likelihood to Renew	1	2	3	4	5

What was the primary reason you chose Energy Smart Nigeria?

Section 7: Communication

	1 Poor	2	3	4	5 Excellent
Communication Frequency	1	2	3	4	5

What is your preferred communication channel?

Phone

All

Section 8: Issues & Efficiency

Have you experienced any issues with our services?

Yes

Please describe the issues:

Have you noticed improvements in your fleet's efficiency?

Yes

Please describe the improvements:

Section 10: Additional Feedback

What features do you like most about our services?

Are there any features you'd like to see added?

Any other suggestions or feedback?